Shipping policy

Shipping Policy

Thank you for visiting and shopping at Ortho Renew. Below you will find the terms and conditions that govern our shipping policy.

United States Shipping Information

Shipping Destination	Processing Time	Shipping Time	Total Delivery Time	Shipping Carrier
United States	1–5 Business Days	1–5 Business Days	2–10 Business Days	USPS

The total estimated delivery time for orders shipped within the United States is typically 2–10 business days, including both processing and transportation.

Our daily order cut-off is 7:00 PM (New York GMT -5). Orders received before this time go into processing the same business day; orders received afterward go into processing the following business day.

Orders are not shipped or delivered on weekends or public holidays.

During periods of high demand, promotional campaigns, holidays, or unforeseen circumstances, processing times may be extended. If a significant delay occurs, we will notify you via email.

Order Cancellation Policy

Orders may be cancelled within 24 hours of being placed.

Once an order enters processing or has been shipped, cancellation is no longer possible.

If you wish to cancel an order, please contact us immediately at: contact@ortho-renew.com

Track Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can track your order at any time by clicking the link below:

TRACK YOUR ORDER HERE

Please allow up to 24–72 hours after shipment for tracking information to become active.

Shipping Costs

Shipping costs are Free for all orders.

Customs, Duties & Taxes

The price displayed at checkout is final.

If you are asked to pay any additional customs duties, import taxes, VAT, GST, brokerage fees, or other charges after placing your order, please contact our customer support team. We will review the case and assist you in resolving any unexpected charges.

Damaged, Lost or Missing Shipments

Ortho Renew takes responsibility for orders that are damaged or lost in transit. If that happens, we'll make it right — we'll either send a replacement or issue a full refund, and we'll handle any claim with the carrier on our end.

If your package arrives damaged, please contact us as soon as possible, and within 30 days of delivery, and include photographs of:

the damaged product
the shipping packaging
the shipping label.

Please keep all packaging materials until the claim is resolved.

Address Changes

We cannot guarantee address changes after an order has been placed.

If you need to update your shipping address, please contact us within 24 hours of placing your order: contact@ortho-renew.com

Please note that many orders enter processing quickly and may no longer be modified.

Unexpected Delays

In rare cases, delivery may take longer than estimated due to:

Carrier delays
Customs inspections
Weather conditions
Public holidays
Transportation disruptions
High seasonal demand
Events beyond our reasonable control

If your shipment appears significantly delayed, please contact our support team and we will gladly investigate.

Unclaimed Packages

If a package is delivered to a pickup point, parcel locker, postal office, or other collection location, the customer is responsible for collecting the package within the timeframe specified by the carrier.

Customers will normally receive notification via email, SMS, app notification, or tracking update when a package is available for collection.

If a package is not collected and is returned to the sender, it will be considered an unclaimed package.

Refunds are not issued for unclaimed packages. However, customers may request that the order be reshipped. Additional shipping fees may apply.

Returns & Refunds

For information regarding returns, exchanges, and refunds, please refer to our Return & Refund Policy.

Your cart is empty